Entergy Louisiana and United Ways across the state are partnering to provide $100 utility bill credits to eligible households facing financial hardship. The program is funded by a $2 million investment from Entergy Louisiana.

Funding is limited and expected to be exhausted quickly. Submitting an application does not guarantee assistance.

Applications open Wednesday, Oct. 28, 2026, at 9 a.m. at www.cauw.org/EntergyBillPay.

Eligible residents are encouraged to prepare their required documents in advance and apply promptly.

Visit www.cauw.org/EntergyBillPay beginning Oct. 28 at 9 a.m. to complete the online application and upload your required documents.

Applications will be reviewed according to program eligibility requirements and available funding. 

Applicants must meet the following requirements:

• Be a residential Entergy Louisiana customer
• Be the Entergy account holder or an authorized user on the account
• Meet the household income guidelines based on the Louisiana ALICE Household Survival Budget
• Reside in any of the following parishes: Ascension, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, St. James, West Baton Rouge, or West Feliciana.
• Provide the required identification, utility account information, and income documentation

Entergy New Orleans customers are not eligible for this program.

The program serves eligible households living below the federal poverty level and ALICE (Asset Limited, Income Constrained, Employed) households, whose incomes are above the poverty level but insufficient to cover basic living expenses.

Household income guidelines are based on household size:

Additional household sizes may be included in the application. Visit www.cauw.org/EntergyBillPay for eligibility information.

You must apply through the participating United Way serving your parish. www.cauw.org/EntergyBillPay for application instructions.

Check this press release for your parish and your corresponding United Way.

You will need:

1. Photo identification: A driver's license, state-issued photo ID, or passport
2. Your most recent Entergy Louisiana bill
3. Proof of income: One of the following forms of documentation for each household income earner, age 18 or older:
   
   • First page of a 2025 tax return
   • 2025 Form W-2
   • Most recent pay stub
   • Social Security Administration Form 1099 or Form 1042-S

Please have the following information ready:

• Entergy Louisiana account number
• Account holder's date of birth
• Valid email address and working phone number
• Utility service address and parish of residence
• Number of people living in your household
• Total annual household income
• Number of household income earners age 18 or older.

The application will also ask whether anyone in your household has a disability and whether the utility account is in your name.

Yes. You can complete the online application using a smartphone and upload clear photos of your required documents. Make sure all information on each document is readable before submission.

In-person application assistance will be available on Wednesday, October 28, 2026. Please dial 211 for locations in your area.

You may also visit your local public library for computer access.

Funding is limited, and in-person assistance does not guarantee approval. 

You can help an older family member prepare documents, review eligibility requirements and navigate the online application.

If the applicant needs additional assistance, please consider one of the in-person support options.

Residents 60 years of age and older may also call 1-800-ENTERGY (1-800-368-3749) to learn more about Entergy's Power to Care program, a separate assistance resource.

After submitting your application, you will receive an email from United Way confirming your submission.

If you do not receive an email, check your spam, junk, and trash folders.

If you still cannot locate the confirmation, please email entergyhelp@cauw.org.

Receiving a copy of your application confirms submission, not approval.

You should receive an application status update by email within 10 days of submission.

Applications must be reviewed for eligibility and required documentation. Approval depends on available funding.

If approved, you will receive a one-time $100 credit applied directly to your Entergy Louisiana account.

Entergy Louisiana may take up to 90 days after approval to apply the credit. 

Applications will be accepted on Wednesday, October 28, 2026 from 9am to midnight. Demand is expected to be high, and funds may be exhausted quickly. Applications will close once the available funding has been exhausted.

There are currently no plans for a second round of assistance through this program. Entergy Louisiana can explore energy-saving programs, billing tools, and assistance resources through the Entergy Louisiana Bill Toolkit.

Email entergyhelp@cauw.org. Due to the anticipated volume of inquiries, email responses may take up to 10 days.

Unfortunately, due to the anticipated volume of applications, Capital Area United Way cannot offer individual technical assistance in completing applications.

Please do not call United Way's main line to request an application status update. Status updates will be sent by email.

This program is funded by Entergy Louisiana and is available to eligible customers served by that utility. Orleans Parish is served by Entergy New Orleans, a separate utility company. Entergy New Orleans customers can explore energy-saving programs, billing tools, and assistance resources through the Entergy New Orleans Bill Toolkit.