211—Not Just Available During a Crisis

Every now and then, we all need a little help; however, many times, we don’t know exactly where to turn. Many ask the question: where can I go or who can I call? Simple.


Three simple numbers that mean help for so many in our area. When people contact 211, they get caring and expert help from our trained call specialists on the other end of the line. Available 24/7, these call specialists get to the root of the caller’s anxiety and connects them to local resources and supports such as:

  • Housing
  • Food
  • Medical and mental health care
  • Job training
  • Child care
  • Legal assistance
  • Addiction treatment
  • Disaster recovery
  • Transportation
  • Financial coaching
  • Disability resources
  • Veterans services
  • Volunteer opportunities

“211 is a fantastic way for Louisiana residents to reach out and receive community resources available just for them,” said Edy Addison, Director of Community Impact and Initiatives at Capital Area United Way. “My hope is for everyone in the Capital Area to know this service is available if you are seeking a resource or need immediate mental health counseling.”

In 2019, the Capital Area United Way service area received 22,541 calls to 211 and rolled out the texting service to many communities. These numbers show that 211 is vital to assisting the 10-parish area, and it is important now more than ever during the COVID-19 pandemic. To date, we have answered over 47,000 calls related to the pandemic, responded to 34,000 texts and counting, and over 42,000 mobile users have texted GETSNAP to learn about SNAP benefits.  

211 is not just a resource for those that are struggling. Every citizen can call or text 211 on behalf of a friend, neighbor, or relative that is in need of help and guidance. The call specialists will provide you resources that you can pass along as a way to advocate on behalf of others and ensure each person has a little bit of help and hope during rough times.

If you need help, please reach out to 211 by simply dialing 211 or 225-923-2114, texting your zip code to 898-211 M-F from 8 a.m. - 5 p.m. or visit www.cauw.org/211 to search for resources. In addition, there is a line designated for teens that they can text during a crisis which is 504-777-EASE.

Click here to read the 2019 Year End Report.  To learn more about 211, see the video below.


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